REFUND POLICY

At Berry Hill Home, we want you to be happy with your purchase! We also want to keep our prices as low as possible.

To help us do both, please make sure you read and understand our return policy.

If you want to return an item, please follow these simple guidelines:

• Start the process within 5 days of delivery. A 25% restocking fee will be charged and deducted from any refund. No returns accepted after 10 days.
• A Return Authorization number is required for all returns
• To start a return, email us at customerservice@berryhillhome.com or give us a call at 833.638.2640
• Return shipping: The customer is responsible for shipping the item back in good condition at their expense (unless the product arrived damaged, defective or we made a mistake). In these instances a replacement product will be shipped to you once the original item has been returned at our cost.

Please note that certain items may not be returned, they include:

• Personalized items (custom name, sizes or colors)
• Custom items (custom designs, sizes or colors)
• Clearance items
• Gift cards
• Items marked “Non-Returnable”

Note: Any associated restocking fees will be deducted from the refund amount. We cannot refund any original shipping charges.

PHTHALATE FREE VINYL

Your health and safety is important to us.  Our fine vinyl rugs are phthalate free and have an anti-microbial treatment.

CUSTOM COLORS

Need a custom color for your next project?  Need to match a paint color in an existing room?  Our designers are here to help.